Machine Service


FEBRUARY 2022 Update: We have reopened our service department and our current turnaround time is 7-10 business days for a standard machine service. 

JANUARY 2022 Update: Due to a service department backlog we are currently putting a hold on all new machine intakes. Service intake will resume in February. Please check back here for updates. 


Have a BERNINA that needs servicing? Bring it to our in-house BERNINA Certified technicians and let us help you get back to sewing. 

We offer tiered pricing depending on the complexity of your machine. Service typically ranges between $85 - $120. Repairs are an hourly rate plus parts.

What do you need to bring with you for service:

  • sewing machine
  • power cord
  • foot pedal
  • a zig-zag presser foot (all purpose foot)
  • embroidery module + embroidery presser foot (if servicing module)
  • any stitching problem sample (if applicable)

We do not have a booking system for machine service, as it is first come, first serve. If you have more questions, please call the shop.

What if I don't have a BERNINA? That's okay too! We service all brands!